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Frequently Asked Questions

Below are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.

Question: Can I receive a quote for a custom board?
Answer: Yes. Please our our online quote request form at Request Quote.
If you prefer you may also call us direct at 330-262-0712 (Mon- Fri: 8:00am-4:30pm EST).
Question: What are your standard sizes?
Answer: We offer many stock sizes and colors. Please also see our Stock Display Boards page. All orders ship within two weeks of order receipt.
Question: What is the minimum order quantity?
Answer: Our minimum order quantity is $150, regardless of quantity. Sometimes we make exceptions based on what we may have on hand. There are many reasons to make an exception; please call us to discuss your needs.
Question: How do the boards ship?
Answer: We can ship via LTL or for board orders that weigh less than 100 pounds, we can ship either Fed Ex or UPS. Shipments are made either third-party bill, prepaid or collect.
Question: What is your typical lead time?
Answer: We typically ship two to four weeks from the time the design is approved and material is available.
Question: What are the basic colors?
Answer: Boards are custom made to your specifications. Common background colors are white, black or gray. Please also see our Stock Display Boards page for our stock colors. We can custom match colors if that's needed. Sometimes there is a custom color charge. Of course, we have dozens of printing colors. Let us know your custom color requirement.
Question: Do you adhere the stone to the boards?
Answer: We ship our boards without any stones adhered to them, but you can absolutely adhere stones or other products to these boards. We'd be happy to recommend glue types that are successfully used to adhere stone.
Question: What methods of payment do you accept?
Answer: We accept Visa, MasterCard, Diner's Club, American Express and Discover online using our secure server. We also accept Pay Pal. A Pay Pal account is NOT necessary to use this service.
Question: How can I be notified when new products are available?
Answer: If you would like to notified of new products and other updates, please join our Newsletter. (see below)
Question: Will you share my information from the Newsletter or from an order placed?
Answer: We do not share or sell any client information. For more information please see our Privacy Policy.

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